Shipping Policy

Gooten Print-on-Demand (POD) Products:

The following shipping policy is for Gooten fulfilled products. The following products are fulfilled by Gooten, KidzAnimals' print-on-demand (POD) partner:

  • Mugs
  • Fleece and Sherpa Blankets
  • Pencil Pouches
  • Spiral Notebooks

Fullfillment:

All orders are fulfilled between 2 to 5 days. Many of our products have flat shipping. See the rates here. For all other products, use the shipping calculator.

Shipping times:

  • Standard US: 5 to 12 business days (but historically ships between 3 to 5 business days)
  • Expedited US: 3 to 5 business days (but historically ships between 2 to 3 business days)
  • Overnight US: 1 to 2 business days

For international shipping times, see FAQs below.

FAQs

What are your international shipping times?

  • Standard International can take up to 21 business days*
  • Expedited International can take up to 10 business days*

*Please note that for international orders, not all tracking events may be represented in real time and this sometimes makes a shipment appear to be "stuck" at a certain place/event. When shipping internationally, you should factor in delays due to customs and hand-offs to local carriers.

What is the typical production time?

3-4 business days for all products with the exception of acrylic prints, acrylic blocks, travel bags, crib sheets, flat cards, folded cards and special order apparel (items not in-stock).

Why are orders not consolidated?

We work with multiple vendors to give you the best pricing and quality, so your products may not be shipped from the same destination.

What does "flat rate" mean?

It means that you will be charged a certain rate for a product no matter what the specs are for your product. Take, for example, t-shirts: the shipping cost for the first t-shirt is $3.59 and for each additional t-shirt is $1.65, no matter what size, color and print the t-shirts are, and no matter where you're shipping to within the US. See the list of the products for which we offer flat rate shipping: https://support.gooten.com/support/solutions/articles/36000037993-do-you-offer-flat-shipping-

Which regions are included in "US Territories"?

Alaska, Hawaii, Puerto Rico, and the US Virgin Islands.

What carriers do you use?

Our network of vendors use a variety of carriers including:

  • UPS
  • USPS
  • FedEx
  • Royal Mail
  • DHL
  • DPD
  • India Mail

Are there shipping discounts on bulk orders?

If you're placing a bulk order, we will work with you to give you the best price on shipping - please reach out to partner support (partnersupport@gooten.com).

How do shipping costs work?

Shipping prices are calculated by our system automatically based on the customer's location and the shipping method you select at the time of placing the order. The shipping cost combined with the item cost is the total order cost we will charge you when you place your order with Gooten. Click here for more information.

Do you offer tracking for shipping?

Yes, we offer tracking for almost all of our products. Your tracking number will appear under your Order summary on the Orders page.